Zeviodesk Privacy Policy

Privacy Policy — Zeviodesk

Last Updated: October 4, 2026

This Privacy Policy explains how Zeviodesk collects, uses, stores, shares, and protects information when you visit the Zeviodesk website or use the Zeviodesk platform.

Zeviodesk provides SaaS (Software-as-a-Service) repair shop management software designed for phone repair stores, computer workshops, console repair specialists, electronics micro-soldering labs, and service centers.

This Privacy Policy applies to:

• Visitors to the Zeviodesk website (https://zeviodesk.com).
• Businesses that create, subscribe to, or use a Zeviodesk account.
• Administrators, shop managers, technicians, and staff members using a business account.
• People who communicate with Zeviodesk for support, sales, or inquiries.
• Information processed through integrations connected to Zeviodesk (including Meta/WhatsApp Business integrations).

3.1 Account and Business Information

Depending on account registration and onboarding flows, Zeviodesk processes the following business and account data:

Repair businesses use Zeviodesk to manage records of their customers. Depending on what the business enters, customer data may include:

• Customer full name
• Customer phone number
• Customer email address
• Physical street address or contact notes
• Customer account history & repair records
• Ticket history and status logs
• Communication history (including WhatsApp messages)
• Payment, invoice, and balance records
• Warranty records
• Voluntary customer notes entered by staff

Note: Zeviodesk does not collect this information directly from end-consumers. Customer records are entered into the platform by the repair business using Zeviodesk.

Because Zeviodesk is a specialized repair-management platform, business users store hardware and repair diagnostic data, including:

Zeviodesk does not independently extract device identifiers from physical hardware unless users enter them into ticket forms.

Zeviodesk processes business financial data required to generate invoices and manage repair shop billing:

• Invoices, invoice numbers, line items, pricing, tax calculations, and discounts.
• Payment status (e.g. unpaid, paid, partially paid, refunded).
• Payment method categories entered by users (e.g. Cash, Card, Bank Transfer).
• Transaction reference identifiers where recorded.
• Zeviodesk SaaS subscription billing details.

Businesses manage inventory and parts catalogs in Zeviodesk. This data includes:

Products, replacement screens, batteries, chips, catalog descriptions, product images, stock counts, inventory movements, cost/retail pricing, SKUs, and supplier references. This information is classified as business operational data.

Zeviodesk supports uploading media and documents associated with repair records:

• Device intake photos, damaged component photos, and repair bench completion photos.
• Product images and part documentation.
• Customer waiver documents, diagnostic PDF reports, and invoices.

Depending on configuration, Zeviodesk may process:

WhatsApp integration requires authorized Meta/WhatsApp account configuration and approval. Zeviodesk only accesses data necessary to operate the connected messaging integration and does not request or process unrelated Facebook or Meta account data.

WhatsApp-related data processed by Zeviodesk is used to:

• Display active customer chat conversations inside the Zeviodesk shop dashboard.
• Allow authorized repair-shop staff to communicate with customers regarding repair tickets.
• Send supported repair-status notifications (e.g. ticket creation, repair complete, pickup reminder).
• Associate chat history with customer profiles and repair ticket records.
• Maintain an audit trail of customer communication history for shop records.
• Process incoming Meta webhook events for real-time status updates.
• Troubleshoot integration performance and maintain connection security.

Automated message delivery is subject to Meta platform rules, approved message template guidelines, shop account configuration, and WhatsApp Business policies.

Zeviodesk's data processing is distinct from Meta Platforms, Inc.'s independent data processing. Users may review Meta's Privacy Policy directly on Meta's official website.

Zeviodesk provides a public ticket-tracking experience allowing customers to view repair status updates via a unique public link provided by the repair shop:

• Repair businesses may provide customers with a direct tracking link for their repair job.
• Information displayed on the public tracking page (e.g. repair status, device model, estimated cost) is determined by shop configuration and business input.
• Repair shops should avoid exposing unnecessary sensitive personal information in public ticket notes.
• Zeviodesk processes IP address and request metadata necessary to serve public tracking pages securely.

Zeviodesk supports business user roles and permission-based authorization:

• Authorized roles may include Business Administrators, Shop Managers, Technicians, and Front-Desk Staff.
• Businesses using Zeviodesk are responsible for:
  • Providing account access only to authorized personnel.
  • Maintaining strong account credentials and passwords.
  • Promptly revoking access when staff members leave the business.
  • Ensuring staff use the platform in compliance with applicable privacy laws.

Zeviodesk offers subscription plans for repair businesses (such as Free, Pro, and Business tiers).

Zeviodesk processes subscription details including selected plan, plan status, billing contact email, payment status, transaction references, and tenant account IDs. Payment processing is managed by authorized payment gateways.

When accessing the website or application, standard technical information may be logged automatically:

Zeviodesk does not use automatically collected technical logs for behavioral advertising or individual profiling.

The Zeviodesk web application utilizes browser storage and Progressive Web App (PWA) features:

• Interface preferences (such as light/dark theme preference or menu state).
• Cached static application assets (HTML/CSS/JS bundles) for performance.
• Service worker cache metadata.

Browser-local storage resides on your device and is separate from Zeviodesk's central server database. Sensitive personal information is not stored unencrypted in browser local storage.

Zeviodesk uses essential browser technologies (such as cookies, LocalStorage, and Cache Storage) solely for necessary application operations, user session authentication, security, and interface preference retention.

The Zeviodesk website retrieves font stylesheets and typography resources (specifically the Poppins font family) from Google Fonts (fonts.googleapis.com and fonts.gstatic.com).

When loading these fonts, your web browser connects directly to Google's servers, transmitting your IP address and browser user-agent string as part of standard HTTP requests. For more details on Google's privacy practices, please refer to Google's official Privacy Policy.

Zeviodesk uses trusted third-party infrastructure providers necessary to operate the platform:

Zeviodesk uses collected information to:

1. Provide and operate the Zeviodesk service.
2. Create and manage shop accounts and subdomains.
3. Authenticate users and enforce role permissions.
4. Manage repair tickets and technician bench tasks.
5. Manage customers and customer records for repair shops.
6. Manage devices and diagnostic repair information.
7. Manage inventory, parts stock, and product catalogs.
8. Generate invoices and manage payment records.
9. Provide warranty-related tracking functionality.
10. Provide operational reports and analytics to authorized business users.
11. Provide WhatsApp integration and supported messaging functionality.
12. Provide public ticket tracking link services.
13. Store and deliver photos, media, and document attachments.
14. Maintain SaaS subscriptions and billing cycles.
15. Provide responsive customer support and technical assistance.
16. Diagnose technical issues, bugs, and performance problems.
17. Protect the service from fraud, abuse, and security threats.
18. Maintain and improve platform reliability and performance.
19. Comply with applicable legal and regulatory obligations.

Zeviodesk does not sell personal data or use user data for behavioral advertising or AI model training without explicit consent.

Depending on applicable jurisdiction and circumstances, processing is based on:

• Contract Performance: Providing software features requested under terms of service.
• Legitimate Interests: Securing the platform, preventing fraud, and delivering support.
• Consent: Where explicit consent is granted (e.g. connecting WhatsApp integrations).
• Legal Compliance: Satisfying tax, accounting, and legal requirements.

Zeviodesk may disclose information:

• To Authorized Users: Within the shop business account per assigned roles.
• To Service Providers: Vetted cloud and database vendors operating the infrastructure.
• To Integration Providers: When users explicitly connect platforms like Meta/WhatsApp.
• For Legal Requirements: To comply with valid legal processes, court orders, or regulations.
• For Security & Safety: To protect users, platform security, or prevent imminent harm.

Information is retained for as long as reasonably necessary to provide the service, fulfill business records requirements, resolve disputes, enforce agreements, and meet legal/accounting obligations.

Certain feature data (such as integration message logs) may have plan-dependent retention windows based on subscription tier limits.

Business administrators can request complete deletion of a Zeviodesk tenant account by contacting:

[PRIVACY EMAIL ADDRESS]

Account deletion terminates access credentials, removes active shop tenant records, and schedules uploaded attachments for deletion, subject to legal retention obligations and standard cloud backup retention cycles.

Zeviodesk implements technical and organizational safeguards designed to protect information, including:

While Zeviodesk uses reasonable protective measures, no internet platform can guarantee absolute 100% security against all potential security threats.

Businesses using Zeviodesk are responsible for:

• Providing accurate business and customer information.
• Having proper legal authority and permissions to enter customer personal data into Zeviodesk.
• Providing required privacy notices and disclosures to their own customers.
• Safeguarding account login credentials and passwords.
• Managing staff permissions and revoking access for former employees.
• Using public ticket tracking links responsibly.
• Complying with applicable local data protection and privacy laws.

Zeviodesk is a business software platform intended for repair stores and adult commercial users. Zeviodesk does not knowingly collect personal information from children under the age of 16 (or applicable minor age under local law). If we become aware that a child has provided personal information, we will take appropriate steps to remove such data.

Zeviodesk utilizes global cloud infrastructure providers. Information may be transferred to, stored, and processed in cloud servers located outside your state, province, or country, where data protection laws may differ from your jurisdiction.

Depending on applicable privacy law in your jurisdiction, you may have rights including:

• Access: The right to request copies of personal data processed about you.
• Correction: The right to request correction of inaccurate data.
• Deletion: The right to request erasure of personal data under applicable conditions.
• Restriction & Objection: The right to object to or restrict processing.
• Data Portability: The right to request data transfer in a structured format.
• Consent Withdrawal: The right to withdraw consent where consent is the legal basis.

To exercise your rights, contact us at: [PRIVACY EMAIL ADDRESS].

The Zeviodesk website may contain links to external third-party websites or services. Zeviodesk is not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review third-party privacy notices directly.

Zeviodesk may update this Privacy Policy periodically to reflect changes in our service, business practices, or legal requirements. When updates occur, we will revise the "Last Updated" date at the top of this policy and provide notice where appropriate.